Lifetime warranty on all cables:
The lifetime warranty applies to any new, used, or demo cables purchased directly from Mojo Audio. If for any reason our products should fail under normal use, Mojo Audio will repair or replace them free of charge. Proof of purchase, such as a copy of a Pay Pal transaction, is all that is required to validate our warranty.
It is up to the discretion of Mojo Audio to repair versus replace a product. All replacement parts or replacement products will be of our current, most similar items. Wear, tear, abrasion, crushing, water damage, heat damage, oxidation, or damage caused by animals or misuse are not covered by this warranty.
The customers is responsible for the cost of return shipping to Mojo Audio and Mojo Audio is responsible for the cost of shipping the repaired or replaced items back to the customer. Under no circumstances should any Mojo Audio products be opened. Opening voids the lifetime warranty as well as the 45-day audition and 90-day upgrade options.
5-year warranty on all new electronics:
New electronic items that are manufactured by Mojo Audio are warrantied for five (5) years from the date of purchase by the original owner. The customers is responsible for the cost of return shipping to Mojo Audio and Mojo Audio is responsible for the cost of shipping the repaired or replaced items back to the customer.
2-year warranty on all used electronics:
Used electronics items manufactured by and resold by Mojo Audio are warrantied for two (2) years from the date of purchase. All other warranties apply. The customers is responsible for the cost of return shipping to Mojo Audio and Mojo Audio is responsible for the cost of shipping the repaired or replaced items back to the customer.
Products sold by but not manufactured by Mojo Audio:
Products not manufactured by Mojo Audio that are sold by Mojo Audio have the original manufacturer's warranty and are not included under any Mojo Audio warranty. Products purchased from Mojo Audio that are manufactured by another company have a 15-day return-for-refund option. The returned item must be in like-new condition and in its original packaging.
45-day no-risk audition:
Any product manufactured and sold by Mojo Audio that are purchased through the automated checkout on our website, by PayPal invoice, through Audiogon, eBay, or any other sales format, comes with a 45-day no-risk audition. It does not matter if the item is sold as a used, demo, or prototype.
Any products covered by this return policy that are returned within 45 days will be refunded at the full value of the purchase price minus the cost of shipping shipping. If an item is sold with shipping included, a reasonable amount will be deducted for shipping if the item is returned. The 45 days is counted from the day the product is delivered to the day the product is shipped for return.
This return-for-refund option does not apply to special-order products that do not appear on our website, or items on our website that are customized with nonstandard termination, nonstandard length, or nonstandard configuration. Accepting returns on special-order items is up to the discretion of Mojo Audio, and refunds will likely not be at full value.
If items are returned in any condition other than like new, it is up to the discretion of Mojo Audio to determine if items will be accepted and, if so, what percentage of the purchase price will be refunded. Quantity discounts become void if part of an order is returned. Partial returns may result in a refund that is less than was paid per item if special-quantity discounts were applied to the original order.
90-day full-value upgrade:
If there is another product manufactured by Mojo Audio that sells for a higher price that is intended for the same end use, items returned for upgrade within 90 days will be credited the full value of their purchase price minus the cost of shipping. This upgrade policy does not apply toward different product categories, different lengths of the same product, newer versions of the same product, or different connectors on the same product.
This full-value upgrade is applied toward the list price of new items and is not valid for demo, used, or sale items. It is up to the discretion of Mojo Audio to determine what percentage of the full value is applicable toward the purchase of anything except new products at list price.
If after 90 days a customer wants to exchange for a different version of the same product, or a product intended for a different purpose, it is up to the discretion of Mojo Audio to determine if the products are exchangeable and, if so, at what percentage of the original purchase price.
Our website only calculates domestic shipping. Items purchased through the automated system on our website with international destinations will billed for the additional amount after the purchase is completed. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.
Terms of return and upgrade policies:
Under no circumstances should any Mojo Audio products be opened. Opening voids the lifetime warranty as well as the 45-day audition and 90-day upgrade options. Please note that the 45-day audition and 90-day upgrade options may be extended with prior written consent. If you contact us via email prior to the end of these periods, we usually grant extensions.
All time extensions and returns require formal authorization via email or in writing prior to the 45-day audition or 90-day upgrade time periods. No returns will be accepted unless accompanied by proper paperwork, including a copy of the original purchase order and/or Pay Pal transaction. Returns should be repacked in the original packaging and shipped to the address shown on the Contact Us page of this website.
Other terms and conditions:
Information on this site may contain technical inaccuracies or typographical errors and may be changed or updated without notice. All content appearing on this site is the property of Mojo Audio. All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Personal information that you may submit through this website will be kept confidential and used only by Mojo Audio.