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Warranty

All Mojo Audio cables come with a lifetime warranty.

The lifetime warranty applies to any new, used, or demo cables purchased directly from Mojo Audio. If for any reason our products should fail under normal use, Mojo Audio will repair or replace them free of charge. Proof of purchase, such as a copy of a Pay Pal transaction, is all that is required to validate our warranty.

It is up to the discretion of Mojo Audio to repair versus replace a product. All replacement parts or replacement products will be of our current, most similar items. Wear, tear, abrasion, crushing, water damage, heat damage, oxidation, or damage caused by animals or misuse are not covered by this warranty.

The customers is responsible for the cost of return shipping to Mojo Audio and Mojo Audio is responsible for the cost of shipping the repaired or replaced items back to the customer. Under no circumstances should any Mojo Audio products be opened. Opening voids the lifetime warranty as well as the 45-day audition and 90-day upgrade options.

New and demo electronic items are warrantied for five years from the date of purchase by the original owner. Used electronics items are warrantied for a minimum of one year and up to 5 years from the date of purchase. All other warranties apply. 

Products not manufactured by Mojo Audio that are sold by Mojo Audio have the original manufacturer's warranty and are not included under any Mojo Audio warranty. Products purchased from Mojo Audio that are manufactured by another company have a 15-day return-for-refund option. The returned item must be in like-new condition and in its original packaging.   

Mojo Audio offers a 45-day no-risk audition on all of our products.

Any product manufactured by Mojo Audio that can be purchased through the automated checkout on our website or that is sold as a used, demo, or prototype item in our eBay store can be auditioned for 45 days.

Any products covered by this return policy that are returned within 45 days will be refunded at the full value of the purchase price minus shipping. The 45 days is counted from the day the product is delivered to the day the product is shipped for return. This return-for-refund option does not apply to special-order products with nonstandard termination, nonstandard length, or nonstandard configuration. Accepting returns on special-order items is up to the discretion of Mojo Audio, and refunds will likely not be at full value. If items are returned in any condition other than like new, it is up to the discretion of Mojo Audio to determine if items will be accepted and, if so, what percentage of the purchase price will be refunded. Quantity discounts become void if part of an order is returned. Partial returns may result in a refund that is less than was paid per item if special-quantity discounts were applied to the original order. 

Mojo Audio offers a 90-day full-value upgrade.

If there is another product manufactured by Mojo Audio that sells for a higher price that is intended for the same end use, items returned for upgrade within 90 days will be credited the full value of their purchase price minus shipping. This upgrade policy does not apply toward different product categories, different lengths of the same product, newer versions of the same product, or different connectors on the same product. This full-value upgrade is applied toward the list price of new items and is not valid for demo, used, or sale items. It is up to the discretion of Mojo Audio to determine what percentage of the full value is applicable toward the purchase of anything except new products at list price. If after 90 days a customer wants to exchange for a different version of the same product, or a product intended for a different purpose, it is up to the discretion of Mojo Audio to determine if the products are exchangeable and, if so, at what percentage of the original purchase price.

Mojo Audio offers 80 percent trade-in value for up to six months.

Customers who return items for upgrade within six months will be credited 80 percent of the original purchase price minus shipping. This 80 percent upgrade is applied only toward the list price of new products that sell for at least double the price of the product being returned for upgrade. It is not valid for demo, used, or sale items. It is up to the discretion of Mojo Audio to determine what percentage of the full value is applicable toward the purchase of anything except new products at list price.

If after six months a customer wants to exchange for a different version of the same product or a product intended for a different purpose, it is up to the discretion of Mojo Audio to determine if the products are exchangeable and, if so, at what percentage of the original purchase price.

 

Mojo Audio offers 70 percent trade-in value for up to one year.

Customers who return items for upgrade after six months but within one year will be credited 70 percent of the original purchase price minus shipping. This 70 percent upgrade is applied only toward the list price of new products that sell for at least double the price of the product being returned for upgrade. It is not valid for demo, used, or sale items. It is up to the discretion of Mojo Audio to determine what percentage of the full value is applicable toward the purchase of anything except new products at list price. If after one year a customer wants to exchange for a different version of the same product or a product intended for a different purpose, it is up to the discretion of Mojo Audio to determine if the products are exchangeable and, if so, at what percentage of the original purchase price.

 

Terms of return and upgrade policies:

Please note that the 45-day audition and 90-day upgrade options may be extended with prior written consent. If you contact us via email prior to the end of these periods, we usually grant extensions. All time extensions and returns require formal authorization via email or in writing prior to the 45-day audition or 90-day upgrade time periods. No returns will be accepted unless accompanied by proper paperwork, including a copy of the original purchase order and/or Pay Pal transaction. Returns should be repacked in the original packaging and shipped to the address shown on the Contact Us page of this website.

Other policies:

Information on this site may contain technical inaccuracies or typographical errors and may be changed or updated without notice. All content appearing on this site is the property of Mojo Audio. All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Personal information that you may submit through this website will be kept confidential and used only by Mojo Audio. All shipping charges are the responsibility of the customer. If the customer does not pay the shipping charges at the time of purchase, these charges will be deducted from the purchase price should a customer choose to return a product within the 45-day trial period. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.